Refund Policy

Last updated: January 1, 2026  ·  Gnosis Lab LLC

At Gnosis Lab LLC, we want you to be satisfied with NashVec. This Refund Policy outlines the conditions under which refunds may be issued for subscription payments.

1. Free Trial

We offer a 14-day free trial for new subscribers on Basic and Pro plans. No payment is charged during the trial period. If you cancel before the trial ends, you will not be billed. Once the trial converts to a paid subscription, standard billing and refund terms apply.

2. 30-Day Money-Back Guarantee

If you are not satisfied with the Service, you may request a full refund within 30 days of your initial paid subscription purchase. This guarantee applies to your first payment only and covers:

  • Basic plan ($9.99/month)
  • Pro plan ($29.99/month)
  • Enterprise plan ($99.99/month)

To request a refund under this guarantee, email support@nashvec.com with your account email and reason for the request. Refunds are processed within 5–10 business days to your original payment method.

3. Renewal Payments

Subscription renewals are generally non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, but no partial refund will be issued for unused time within that period.

4. Exceptions

We may issue refunds outside of the 30-day guarantee at our sole discretion in the following cases:

  • Extended service outage caused by us (exceeding any applicable SLA).
  • Duplicate or erroneous charges.
  • Billing errors on our part.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Usage-based overage charges beyond your plan limits.
  • Custom enterprise agreements governed by separate contract terms.
  • Accounts terminated due to violation of our Terms of Service.

6. How to Cancel

You can cancel your subscription at any time:

  1. Log in to your NashVec account.
  2. Navigate to Settings → Billing → Cancel Subscription.
  3. Confirm cancellation. Your access continues until the end of the current billing period.

Alternatively, email support@nashvec.com and we will process your cancellation within 2 business days.

7. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to our support team first — we are committed to resolving billing issues promptly and fairly.

8. Refund Processing

Approved refunds are returned to the original payment method used at purchase. Processing times depend on your payment provider:

  • Credit/debit cards: 5–10 business days
  • PayPal: 3–5 business days

Currency conversion fees charged by your bank are non-refundable.

9. Plan Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. No refund or credit is issued for the difference between plans during the current billing period.

10. Contact

For refund requests or billing questions:

Gnosis Lab LLC
Email: support@nashvec.com
Response time: Within 2 business days